Facebook caught starting smear campaign about Google
Facebook was caught red handed using a PR firm to try to spread negative news stories about Google through the mainstream press.
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In a twist seemingly out of a Hollywood thriller, Facebook hired a prominent public relations firm to try to plant stories harshly criticizing Google's privacy practices in leading news outlets. The efforts backfired when the firm approached a blogger who not only declined the assignment, but also went public with the offer.
One lesson: If you're going to write an incriminating email, don't. Pick up the phone instead.
"If you are out there planting negative stories, you are feeding the conflict," said Larry L. Smith, president of the Institute for Crisis Management, a public relations company. "When they get in a shoving match, whoever is perceived by the public to be the bully loses in the public eye."
Rather than getting news outlets to circulate stories about privacy problems facing Google, Facebook found itself having to answer questions about why it wanted to maintain secrecy.
Facebook said it never authorized or intended to run any smear campaign against Google. Rather, the company said it hired Burson-Marsteller to prompt investigations into how a new Google service called Social Circle collects and uses data about people. In a statement, Facebook said it should have made it clear that it was behind the efforts.
Burson-Marsteller said Facebook had requested that its identity remain secret "on the grounds that it was merely asking to bring publicly available information to light." The firm said that violated its own policies, "and the assignment on those terms should have been declined."
Not that it was.
Facebook's efforts to stay anonymous — something that violates the terms of service for users of its site — began to unravel when Burson-Marsteller contacted blogger Christopher Soghoian, an Indiana University graduate student well known in online privacy and security circles.
The firm's John Mercurio asked Soghoian if he wanted to write an item for "a top-tier media outlet" blasting Google for what Mercurio calls a "sweeping violation of user privacy." Soghoian asked for the identity of the firm's client, but Mercurio wouldn't reveal it. Soghoian then posted the email exchange online.