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Manager, Communications

The Monitor is seeking an energetic, creative communication and marketing professional to serve a key role in the Monitor’s public relations, internal communications, reader communication and event marketing. This staffer will serve as a part of the Monitor’s overall marketing team and works to further the Monitor’s overall goal of building the most loyal audience in media through first-class interaction with Monitor readers and the world at large.

This role’s core function is to serve as the primary contact point for external parties looking to interface with the Monitor. First and foremost, this position will help design the Monitor’s interface with readers, helping the Monitor build direct, empathetic relationships with its subscribers. This position will help craft how the Monitor talks to its current readers, working with the marketing team to create a pathway for conversation between Monitor staff and readers. He/she will play a crucial role in the Monitor’s drive to provide excellent customer service and reader engagement in coordination with marketing staff and the Customer Contact Center.

More broadly, this includes members of the media, potential partners (non-profits, universities, think tanks, etc.), and other external parties.

This position will also help shape the Monitor’s voice to staff and internal constituencies in helping craft memos and announcements at the direction of senior staff. Finally, this position will serve as a part of the overall marketing team and help support broader marketing initiatives as needed.

In summary, the Manager of Communications will serve as a key component of outreach to readers who don’t yet know the Monitor and a helping hand to readers who already do.  This position helps the Monitor’s audience feel deeply connected to the organization as it spreads truth and continues to improves the welfare of mankind through constructive, inspired journalism.

To apply, please submit your application here.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Public relations and media affairs

  • Pitching and coordinating logistics for Monitor reports to appear on other media outlets
  • Building partnerships with other news organizations to create regular opportunities for Monitor reporters to appear on their programs
  • Serving as a primary point of contact for inquiries relating to events or other branding partnerships
  • Producing external communications, such as memos or press releases, around Monitor milestones, product announcements, or major staffing changes
  • Use PR tools and technology to measure impact of public relations work and devise strategies for improving Monitor earned media outreach
  • Manage, gather and submit applications for editorial awards
  • Identifies relevant media and topical conferences and pitches Monitor staffers to speak

Reader engagement

  • This position will work with retention / engagement staff, editorial staff and technology team to help build pathways for communication between readers and the Monitor.
  • He/she will help evaluate feedback from readers and use judgment to direct feedback to appropriate staff to build deeper conversations between the Monitor and its readers

Internal communications

  • This role will work at the direction of the Associate Publisher and other senior staff to draft internal memos and communications on a regular basis.

Marketing support

  • Drive registrations for Monitor events through targeted outreach to Monitor subscribers and the general public
  • Works closely with the social media team to promote Monitor editorial and business objectives, including planning and execution of social media campaigns

JOB REQUIREMENTS

  • Bachelor’s degree and 2-3 years of digital experience in a relevant line of work such as at a publisher, agency, think-tank, corporation, non-profit or otherwise;
  • Strong written and oral communication skills
  • Discretion and tact to interact with senior staff inside and outside the Monitor
  • Demonstrated initiative and ability in defining and undertaking work assignments with minimal supervision. Strong attention to detail required;
  • Evidence of good judgment, creativity, inquisitiveness, and perseverance in past work;
  • Strong analytic abilities and meticulous attention to detail;
  • Willingness to learn online marketing techniques including social media, to help support wider communications team
  • Experience marketing events to targeted audiences
  • A proven ability to meet deadlines, multitask and work under pressure while going above-and-beyond the minimum when the opportunity presents itself.

Technology Skills

  • A thorough knowledge of desktop and web applications, including Gmail, Google Docs / Microsoft Office (Word, Excel, and PowerPoint) are required.
  • Understanding of modern web and social media practices. Familiarity with website design and/or web development a plus.
  • Accustomed to handling images and video files. Fluency with design programs a plus.

Work Environment

This position may be based in Washington, D.C. or Boston.

Christian Science Information

Membership in the Mother Church is preferred.

To apply, please submit your application through our job portal.

Manager, Marketing: Audience Engagement and Retention

The Manager of Audience Engagement and Retention is instrumental in executing strategies to build a lasting relationship with The Christian Science Monitor’s subscribers, leading to longer subscription periods and deeper engagement with CSM offerings. The position is a core contributor to overall goals of building the most loyal audience in the media industry, including driving the best customer service, best-in-class learning from our readers and extensive knowledge of our audience.

This role will work with external vendors as well as internal departments to develop and implement customer service and consumer marketing programs that improve subscriber retention through digital and other channels.

He/she will seek opportunities to connect with and delight CSM’s audience, enhance awareness of CSM’s prospective loyalty program, and leverage marketing programs/ vendor relationships to retain subscribers.

This role’s core function is engaging current subscribers with the primary goal of increasing audience retention across all products. Secondarily, the job will work with CSM senior staff and communications staff to build pathways for the Monitor to talk directly to readers, whether to surface feedback, announce new benefits, or provide access to special opportunities relevant to the interest of our subscribers.

In summary, the Manager of Audience Engagement and Retention will help the Monitor’s audience feel deeply connected to the organization as it spreads truth and continues to improve the welfare of mankind through constructive, inspired journalism.

To apply, please submit your application here.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Build and Administer Loyalty (Retention and Engagement) Program

  • Manage the development and execution of a customer loyalty program designed to engage and retain the Monitor’s subscriber base
  • Implement marketing tools and technologies in coordination with marketing acquisition efforts to efficiently and effectively, ensure smooth program operations and a flawless customer experience
  • Design re-engagement programs for subscribers with flagging engagement
  • Work with internal and external teams to develop a feel for the loyalty program that is consistent with Monitor design and voice.
  • Forecast and manage retention marketing budget with a focus on ROI and payback goals.
  • Maintain the account management website for paid subscriptions, including transactional web pages and emails, optimizing for a premium user experience
  • Monitor and update renewal programs as needed
  • Serve as a liaison, along with CSM communication staff, to the Customer Contact Center, to ensure excellent customer service
  • Collaborate with CSM social media staff to coordinate engagement campaigns on relevant platforms
  • Participate in planning and executing Monitor events in coordination with CSM event staff in order to help attendees feel embraced
  • Leverage subscriber insight to inform CSM editorial, product and business staff at the direction of the Director of Marketing and Analytics.
  • Evaluate opportunities for new benefits to Monitor subscribers that align with editorial and business objectives such as special rewards, gifts, early access to sales, invitations to events, etc
  • Develops and maintains reports to measure marketing performance, including, marketing response, retention and acquisition costs (including source evaluation).
  • Manages Subscription Account pages; providing design and system updates
  • Assists Circulation Director with monitoring and updating renewal programs
  • Serves as the primary contact for the Customer Contact Center for customer situations involving new and existing subscriptions, and general inquiries to the Monitor—also serving as a resources to Reading Rooms and MBE Library activities.

JOB REQUIREMENTS

  • Bachelor’s degree and 3-5 years of digital experience at a publisher, agency, think-tank, corporation, non-profit or otherwise;
  • Ability to manage marketing spend to hit ROI & payback goals regarding retention.
  • Strong written and oral communication skills;
  • Demonstrated initiative and ability in defining and undertaking work assignments with minimal supervision. Strong attention to detail required;
  • Evidence of good judgment, creativity, inquisitiveness, and perseverance in past work;
  • Ability to analyze and segment audiences through database queries and analytic tools
  • Strong knowledge of email marketing and online marketing to consumers, including social media;
  • A willingness to engage with a wide array of stakeholders from vendors to Monitor publishing and editorial colleagues;
  • A proven ability to meet deadlines, multitask and work under pressure while going above-and-beyond the minimum when the opportunity presents itself.
  • For bonus points, please note if you have any of the following skills:
    • HTML/web coding
    • Social media or email marketing
    • Analytics software
    • Adobe Photoshop, InDesign, or Illustrator experience

Technology Skills

  • A thorough knowledge of desktop computer applications and ability to learn new ones

Work Environment

This position primarily works in an office environment, however there is the potential to work remotely.

Christian Science Information

Membership in the Mother Church is preferred.

To apply, please submit your application through our job portal.

Social Media Editor

Directs the development of a social media strategy for the Monitor’s editorial team in coordination with publishing initiatives and the marketing team. This editor executes social media activities to make the Monitor’s social media properties indispensable parts of the Monitor readership experience, creating unique content, surfacing relevant archival material and serving as the chief “voice” of the Monitor across all social media platforms.

This positions helps grow and convert the loyal readership of Monitor to the daily digital product, print weekly and other products by building a deep relationship with readers in social media. When required, participates as team member on product innovation team with higher management, providing social expertise when developing new product initiatives. This position works closely with editorial staff on a daily basis and consults with publishing / marketing staff when necessary.

To apply, please submit your application here.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serves as the Monitor’s in-house expert on social media platforms including Facebook, Twitter, LinkedIn, Instagram and others.
  • In coordination with the editorial leadership and the Director of Marketing and Analytics, helps manage direct relationships between CSM and vital social media platforms to ensure excellence of execution across social media sites.
  • Manages and coordinates postings on the Monitor's social platforms, Facebook, Twitter, LinkedIn and Instagram.
  • Trains marketing colleagues in social media techniques and policies and oversees their use of social media accounts.
  • Leads CSM editorial efforts help journalists and editors to develop and implement content extensions for social, partner media channels, and co-branded efforts.
  • Surfaces unique social media content by working directly with CSM journalists and editors to publish material that brings the readers deeper into our reporting or gives a look behind the scenes
  • Works with the Director of Marketing and Analytics and wider marketing team to set metrics and goals to measure success on social platforms and tracks these goals.
  • Works with marketing team to market and promote all social channels via organic and paid initiatives.
  • Trains and supports Monitor staff in the use of social media tools and best practices.
  • Works with analytical, event and marketing staff to help identify opportunities for social integration across the business arenas
  • Identifies and recommends new techniques, strategies, tools, and networks to test on the Monitor’s social platforms. Coordinates with vendors, representatives, and consultants.
  • Executes a consistent Monitor brand experience across all social channels, driving the experience beyond just sharing content, to fan recognition about why we do what we do.
  • Develops and grows the Monitor community on social media, engaging and interacting with other news organizations, influential readers, and Monitor editors, reporters, correspondents, and stringers.
  • Promotes events and special features hosted by the Monitor and partner organizations.

JOB REQUIREMENTS

Education/Experience

Bachelor’s degree or higher from an accredited college or university in journalism, communications, marketing or related field of study.  Minimum two years experience helping to integrate social media activities into a larger brand strategy and managing measurement and analytic activities using such tools as Adobe or Google Analytics, Facebook analytics, SocialFlow, etc.. Highly innovative mentality preferred.

Knowledge/Skills

  • Strong organizational skills
  • Background in journalism and reporting
  • In-depth knowledge and understanding of social media platforms (Facebook, Twitter, LinkedIn, and Instagram) and how they can be deployed in different scenarios.
  • Knowledge of the news industry and how social is being used by different outlets and publications.
  • Ability to effectively communicate information and ideas in written and verbal format and build and maintain relationships.
  • Team player, with the confidence to take the lead and guide others when necessary
  • Good technical understanding and ability to pick up new tools quickly
  • Excellent writing skills, ability to self edit.
  • Good knowledge of principles of SEO and headline writing.
  • Assists in budgeting conversations and strategy conversations.

Technology Skills

  • A thorough knowledge of desktop and web applications, including Gmail, Google Docs / Microsoft Office (Word, Excel, and PowerPoint) are required.
  • Understanding of modern web and social media practices. Familiarity with website design and/or web development a plus.
  • Accustomed to handling images and video files. Fluency with design programs a plus.

Work Environment

This position is located in Boston.

Christian Science Information

Membership in the Mother Church is preferred.

To apply, please submit your application through our job portal.

Newspaper/website internships

The Christian Science Monitor is a 24/7 news website with a global readership. The Monitor also publishes a weekly news magazine, which includes both material unique to the print product and stories that also appear on the Monitor's website. The Monitor offers a highly selective internship program.

Interns have an opportunity for hands-on experience in a range of departments - the US and world news desks and various features areas. Activities may include writing short items for the paper or website, doing research, and assisting the photo and graphics departments. It may also include some everyday office-management tasks. At the discretion of the editors, interns can assist with editing and contacting correspondents and contributors, as well as reporting their own stories. Generally, the minimum time requirement for paid internships is 35 hours a week. Academic internships are more flexible and can be considered on a part-time basis.

  • Applications for our summer internships are due January 15.
  • For fall internships, July 15.
  • For the winter/spring semester, Oct. 15.
  • To apply, please contact the Internship Coordinator, and send a resumé, cover letter, and clips to (hard copy only):

Internship Coordinator
The Christian Science Monitor
210 Massachusetts Avenue - P02-30
Boston, MA 02115