Paul Polak – developing products for 'the other 90 percent' of humanity
He listened first, then designed products for the world's poorest people long before the term 'social entrepreneur' came into use.
- Go spend time with your new market. Understand their needs. Do not presuppose that you know the answer.
- Multinationals can play a role in this. It's about collaborating. They can contribute to the development of millions of people's lives by offering them goods and services they need at a price they can afford. But they have to design for the BoP (Bottom of the Pyramid) to do so.
- Don't give it away. Giving away doesn't help. There's not enough money in the world to just keep on giving endlessly.
- Market approaches work better. So, build a product for your market that they'll want to purchase.
Paul Polak designs rarely go beyond $40. They're a bargain, but not for you and me – they're a bargain designed for the millions of people who are now categorized as the Bottom of the Pyramid (BoP).Skip to next paragraph
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His latest project will help change the distribution of clean water in eastern India.
Polak is anything but a rookie or new-found social entrepreneur. He's been at this challenge for decades. Polak set up IDE, International Development Enterprises, in 1981, seeking solutions through business and innovation for the BoP. His work led him to interview over thousands of families and entrepreneurs in the developing world (over 3,000 if you're counting). In fact, in chatting with Paul, he highlights that it was those discussions that led him to build some of his best innovations.
In 2008, he founded D-Rev, short for Design Revolution. D-Rev takes the talent of some of the best designers and focuses it on developing products for the "other 90 percent." Polak also sits at the helm of Windhorse International, a for-profit social venture that does similar work and aspires to revolutionize the way companies look at the BoP.
He's eager to get multinationals to look at the BoP as a potential customer base and a fair market for products and services; this requires that multinational corporations design products specifically for the BoP, not just slightly tweaking current designs.
Polak's been doing this work long before the term "social entrepreneur" became mainstream. He's a 30-year veteran who’s traveled endlessly from his Colorado home to interact with his customers.
And that's where he does most of his learning and product development, he says.
These days, water has been the focus of Polak's attention. Water, though, is one of the most difficult markets. There are privatized water companies, public water utility boards, and a hybrid of the two, all trying to solve water-access issues. Yet, many – a full 2.5 billion people around the globe – still lack access to clean water, which is often the underlying cause of diseases in the developing world.