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College students: high in self-confidence but low in basic work skills

For today's college students – facing a tough economy and diminishing prospects – the goal of education is earning power, according to a new national study. But employers say some college graduates are not well prepared for the world of work.

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Yet employers say recent graduates often lack basic workplace know-how. Mr. Levine has heard from employers about new hires who e-mail the boss to announce they are working from home because the weather is nice, or who ask for a raise after just a week.

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“Employers need to do extended orientations, make rules explicit … and give frequent, candid feedback,” he says.

Students, on the other hand, need to learn how to be more independent and innovative, Levine says. And that means parents need to let them start taking appropriate risks earlier in life. 

The book shows that so-called “helicopter parenting” is pronounced. Twenty-seven percent of undergraduates say they’ve asked their parents to intervene in problems with professors or employers. Seventy-six percent of colleges and universities report increases in parent involvement and intervention.

One director of residence life told of a discipline conference with a student in which she whipped out her cellphone, called her mother, and then passed the phone to the director, asking him to talk with the mother. One facilities manager got a call from a parent whose child was stuck in an elevator – and had called the parent instead of the number posted directly in the elevator. Parents have called on behalf of students for everything from demanding an explanation for grades to finding out how to replace a lost campus ID.

The frequent communication with parents – 41 percent of students text, e-mail, call, or visit daily – can be positive, with students trusting their parents’ advice, says Mr. Craig. “The downside is that too often students are not thinking for themselves,” he says. “If they’re not becoming adult in college, when will they?”

Colleges, for their part, are not keeping pace with the digital technology that these students have grown up with, Levine notes: 78 percent of undergraduates say education would be improved if classes made greater use of technology.

But it won’t just be a technical endeavor. With 44 percent of campuses saying technology-based infractions have increased, students need better digital literacy and values that inform how they use the tools at their fingertips, Levine says.

The ubiquity of social media has left students sometimes lacking face-to-face communication skills. Roommates sit in the same room but express their disagreement through text messages; kids “hook up” with each other sexually and are so afraid of emotional confrontation that they break off a relationship in a text.

On the positive side, students often arrive on campus already connected with their classmates, through a Facebook page, for instance. Orientations that used to be silent now erupt with chatter as if they were reunions, Craig says. For success in college, “having that support network of friends is important,” he said.


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