Fired Walmart worker: Retailer ready to rehire Good Samaritan

Fired Walmart worker Kristopher Oswald said he tried to come to the aid of a woman he saw being attacked. Walmart said the worker violated the company’s safety policy, but the incident underscores the gray areas in such matters.

|
Jae C. Hong/AP/File
A worker pushes shopping carts in front of a Walmart store in La Habra, Calif., in May.

Retail giant Walmart has done an about-face after getting flak for its handling of an employee who tried to be a good Samaritan.

It all started in the early hours of Sunday morning. According to the Associated Press, Kristopher Oswald, a Walmart worker in Hartland, Mich., was taking a break in his car when he said he saw a man grabbing a woman.

The nighttime temporary seasonal worker said he asked her if she needed help and then intervened before Livingston County sheriff’s deputies could arrive. He said that he sustained punches from the man and that two other men jumped him as well.

“This was just intimidation, aggression, and bullying that I saw from a male belligerent suspect on a defenseless woman,” Mr. Oswald told WXYZ-TV in Detroit.

But Walmart said he violated the company’s safety policy. According to AP, Oswald received termination paperwork that stated: “after a violation of company policy on his lunch break, it was determined to end his temporary assignment.”

“We had to make a tough decision, one that we don’t take lightly, and he’s no longer with the company,” Walmart spokeswoman Ashley Hardie told the AP.

National media picked up news of the firing early Friday, prompting outrage on Twitter and media message boards. The news reports forced the company to talk to witnesses and review the police report and video footage, says Brooke Buchanan, another spokeswoman for the Bentonville, Ark.-based retailer.

Walmart concluded he did nothing wrong, she says. And late in the day, Walmart announced it was willing to rehire Oswald.

“We realized his intentions were good, and we’ve contacted him to offer him his job back and welcome him back to the store,” she says. “Sometimes we don’t get everything right, and each circumstance is different.”

The incident underscores that gray areas exist in corporate policies. Most policies, specifically for ethical conduct, cover workplace violence and are intended to curb uncivil behavior such as shouting, shoving, and physical attacks on co-workers or customers, says Gary Chaison, professor of industrial relations at Clark University in Worcester, Mass. But good Samaritan acts like the one in Michigan would typically not be covered under such a policy, he says.

“It would be difficult to see this defined within the realm of this policy,” Professor Chaison says.

Oswald, Ms. Buchanan notes, broke company protocol that requires employees “to alert management and call the police” when violence breaks out.

The firing, Chaison says, was probably the result of a “personal interpretation” by the manager of that specific store. That’s a common problem for retailers, he says – particularly Walmart, which is the largest retailer in the nation. It may have standardized policies for all its stores, but less control over how those polices are carried out.

“All Walmart can do is send out notices and do inspections and have meetings, but they are still very susceptible to embarrassing incidents which may not result from their policies but may be an interpretation of their policies,” Chaison says.

Walmart probably first sided with local management, which is typical due to concerns about liability, Chaison says, even if the corporate office may see the incident as an embarrassment.

“Walmart is walking the fine line here, supporting [managers] who do things like this, but not encouraging them to do it at the same time,” he says.

You've read  of  free articles. Subscribe to continue.
Real news can be honest, hopeful, credible, constructive.
What is the Monitor difference? Tackling the tough headlines – with humanity. Listening to sources – with respect. Seeing the story that others are missing by reporting what so often gets overlooked: the values that connect us. That’s Monitor reporting – news that changes how you see the world.

Dear Reader,

About a year ago, I happened upon this statement about the Monitor in the Harvard Business Review – under the charming heading of “do things that don’t interest you”:

“Many things that end up” being meaningful, writes social scientist Joseph Grenny, “have come from conference workshops, articles, or online videos that began as a chore and ended with an insight. My work in Kenya, for example, was heavily influenced by a Christian Science Monitor article I had forced myself to read 10 years earlier. Sometimes, we call things ‘boring’ simply because they lie outside the box we are currently in.”

If you were to come up with a punchline to a joke about the Monitor, that would probably be it. We’re seen as being global, fair, insightful, and perhaps a bit too earnest. We’re the bran muffin of journalism.

But you know what? We change lives. And I’m going to argue that we change lives precisely because we force open that too-small box that most human beings think they live in.

The Monitor is a peculiar little publication that’s hard for the world to figure out. We’re run by a church, but we’re not only for church members and we’re not about converting people. We’re known as being fair even as the world becomes as polarized as at any time since the newspaper’s founding in 1908.

We have a mission beyond circulation, we want to bridge divides. We’re about kicking down the door of thought everywhere and saying, “You are bigger and more capable than you realize. And we can prove it.”

If you’re looking for bran muffin journalism, you can subscribe to the Monitor for $15. You’ll get the Monitor Weekly magazine, the Monitor Daily email, and unlimited access to CSMonitor.com.

QR Code to Fired Walmart worker: Retailer ready to rehire Good Samaritan
Read this article in
https://www.csmonitor.com/USA/2013/1018/Fired-Walmart-worker-Retailer-ready-to-rehire-Good-Samaritan
QR Code to Subscription page
Start your subscription today
https://www.csmonitor.com/subscribe