Can Postum fans revive their beloved beverage?
Consumer campaigns hope to restore the decaf hot drink to store shelves; it's worked before, with other 'orphan' products.
When Robert Underwood, a Seattle electrician, ran out of Postum recently he scanned the shelves of his local grocery where he'd been buying his supply for the past 30 years. He couldn't find it. He asked some young clerks for help. They had no idea what he was talking about. So he went to another store. Same story. Frustrated, Mr. Underwood decided to e-mail Kraft. And that's when he found out that Kraft had decided to drop Postum. Just like that.Skip to next paragraph
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"Postum has become a regular part of my daily routine, I drink it daily," he wrote on kraftfoods.com, an online consumer forum. "Please let [management] know they have just alienated a lot of customers...."
The century-old instant powdered drink named for its creator, C.W. Post (of Post cereals fame), may not enjoy the brand recognition of drinks like Tang, but when Kraft kicked its caffeine-free hot drink to the curb this winter, Postum's loyal following took the news hard.
Products abandoned by their makers, or "orphan brands," aren't uncommon. Even as companies work hard to establish emotional bonds between consumers and their goods, thousands of items quietly slip away each year if they don't turn a profit. But with the advent of online communication, consumers not quite ready to let go are showing their discontent by writing blogs, selling hoarded supplies at marked-up prices, and sharing recipes and tips. In some cases, if the consumer response is broad enough, a product can earn a second life.
"I feel as if a friend has died," posted George Seeley on one of many Postum online bulletins. "Some think Postum is a coffee substitute – but ironically there is no REAL substitute for Postum."
happened in the late 1980s when Coca-Cola took the original Coke off the market and replaced it with New Coke. As soon as word hit the street, an organization called the Old Coke Drinkers of America popped up and fought back. Enthusiasts started driving across state lines to find stores still selling the original Coke. Some hoarded cans in their basements, while others turned a profit off their own stockpiles. The Old Coke Drinkers of America logged some 60,000 calls to the company's national headquarters, and eventually New Coke was pulled and the original Coke reinstated.