Mark the Spot: iPhone app logs poor AT&T coverage
A new AT&T app makes it easy to report dropped calls and spotty service – does it play into Verizon's hand?
Dropped call? Spotty service? There's an, um ... app for that.Skip to next paragraph
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Upon launching the app, users are reminded not to use it while driving, and then are presented with a menu of maladies where iPhone users can pick their poison. Once they've chosen between dropped call, failed call, no coverage, data failure, and poor data quality, users can choose a frequency: once, sometimes, often, and always.
Since the app is location-aware (it asks if you want to tap into the phone's GPS services) it will record its current location. Or, users can use a map to pinpoint the spot of the offending outage – you know, because if you're in a dead zone, you can't exactly tell AT&T at that moment.
The app then sends the report to AT&T's operations team, who, looking at aggregated data, will "utilize this feedback to optimize and enhance the network," and send back a confirmation text message, according to the app's FAQ.
This writer's prediction: sports stadiums, all of Brooklyn, and all of the major tech conferences will become Mark the Spot hot zones.
One other tidbit the app notes: "Multiple submissions at the same time from the same user do not receive higher weighting." Sorry, there's no staying up all night, lobbying AT&T to install a tower in your neighbor's yard.
How's your cell phone service? Used Mark the Spot? Leave a comment or tell us about it on Twitter.