For consumers, finally, a 'Do not disturb' sign

Les Cameron used to get so many calls from telemarketers - 20 or more a day - he decided to strike back. He bought a gadget that fools their automatic dialers into thinking his line is dead. "It was a matter of self-protection," says the retired communications specialist from Lake Elsinore, Calif.

Now, the federal government is offering Americans an even cheaper and simpler way to stop telemarketers cold: a national do-not-call list. Consumers who sign up for the free service in the next two months will be granted a five-year gift of silence, starting Oct. 1, as product hawkers take them off their call lists.

Apparently there's no shortage of people who would rather not get a hot stock tip or a "free" vacation from someone they don't know. So many people are signing up - at 12 per second the first day - that the telemarketing industry believes it could lose up to half its sales.

That's an economic debacle few seem inclined to mourn. Faced with a tide of phone pitches and "spam" e-mails, consumers are beginning to fight back, experts say.

Last week, as the Federal Trade Commission (FTC) launched the national do-not-call list, Internet search-engine Google offered a test version of a new toolbar that blocks the "pop-up" ads that often spring to life unasked for.

Many observers say consumers are simply trying to readjust the balance back to an era before automatic dialers and the Internet made marketing so intrusive. To others, the move to build higher electronic walls of privacy looks more worrisome.

"Marketing has become so invasive that people are basically withdrawing from the public sphere," says Chris Hoofnagle, deputy counsel for the Electronic Privacy Information Center, a public interest research group in Washington, D.C. "They're not posting their e-mail addresses online. They're increasingly placing filters between their communications equipment and the rest of the world.... That has some troubling implications."

Faster than some stranger can tell you about a new refinancing loan, Americans are flocking to the government's do-not-call program. From shortly after midnight Friday to 5 p.m., consumers had registered 735,000 phone numbers.

Even President Bush got in on Friday's announcement, which was made by the FTC in conjunction with the Federal Communications Commission. "When Americans are sitting down to dinner, or a parent is reading to his or her child, the last thing they need is a call from a stranger with a sales pitch," he said in a Rose Garden ceremony at the White House.

Americans can sign up online (www.donotcall.gov) or by phone (888-382-1222). While the Internet option works nationwide, the toll-free phone number currently operates only west of the Mississippi River (including Minnesota and Louisiana). Beginning July 7, residents in the eastern half of the country will also be able to sign up by phone. The FTC estimates that Americans will register up to 60 million phone numbers in the program's first year. (More information on the program, here.)

The new program will block most but not all telemarketing calls. Exempt groups include politicians, charities, pollsters, and companies with whom a consumer is already doing business.

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