Modern field guide to security and privacy

When Alexa is listening, what do you tell houseguests?

If you've plugged in an eavesdropping personal assistants such as the Amazon Echo Dot, are you obligated to warn visitors, 'Be careful what you say, Alexa is listening'?

|
Staff/Reuters
Etiquette experts are confounded by the Amazon Echo and similar voice assistants.

Earlier this week, Amazon unveiled its $50 internet-connected personal assistant "so you can add Alexa to any room in your home."

Alexa is the online giant's artificial-intelligence powered bot that listens to what you say and answers your commands and questions: What's the weather? How's traffic? Can you order me a large pepperoni pizza?

And the low priced Echo Dot, about the size of a hockey puck, means many more homes will soon have on-command digital listening devices that eavesdrop on – and store – family conversations, holiday celebrations, and even off-color comments (and also bickering siblings or quarreling spouses).

Sure, it has its conveniences and Star Trek-like appeal and maybe you're OK with potential privacy implications. But what happens if your houseguests aren't? What if your friends think your robot assistant is creepy? Maybe your in-laws worry about the device's Orwellian implications, or your babysitter is concerned about his privacy.

So, what are the manners when it comes to connected homes? Are we approaching a time when we'll warn guests, "Be careful what you say, Alexa is listening."

Trevor Hughes, chief executive of the International Association of Privacy Professionals (IAPP), says that moment is fast approaching.

"We don’t have the social norms for someone to say, 'Oh hey, I have my Amazon Echo on, just so you know.' That’s not happening," says Mr. Hughes. "Society will have to decide, what are the right norms? What are the right ways to set the dials so we can maintain privacy and also enjoy these new technologies? We can foresee that there will be flash points, but they haven’t happened yet."

The Echo Dot, the smaller version of the higher-priced Echo that is also available in Europe, is just the latest gadget to come from a tech industry rush to market voice-controlled assistants. Google has announced Home, and Apple is reportedly developing its own internet-connected speaker capable of working with the voice assistant Siri.

Like many of the personal assistants on the market, the Echo Dot is activated by a wake-up word, and the device spends all day listening for customers to utter that phrase. From there, the Echo streams whatever immediately followed the wake word to the cloud.

It's possible to turn the Echo's microphone off, but the type of information the Echo collects and how that information is used remains unclear. (Amazon did not return request for comment on this story.) 

This confusion isn't exclusive to devices such as Echo. Anything connected to the internet and equipped with a microphone poses quandaries of etiquette. Consider connected toys such as the talking Barbie doll that records and stores its conversations with children. 

Should parents warn their child's playmates that the dolls could be listening in? 

Society has come to accept some basic manners when it comes to using tech. It’s rude to answer the phone while someone is talking to you, talk loudly on phones in restaurants, or to take their picture without asking for their permission.

"The etiquette for technology use is evolving," said Patricia Napier-Fitzpatrick, founder and president of the Etiquette School of New York. 

When asked how privacy-conscious guests should deal with friends and family with personal assistants, she said, just ask them to turn it off.

"Just ask nicely – don’t demand, but ask nicely, especially because it might not have occurred to the host that it might have bothered anyone," she said.

But, revealing the uncharted nature of these kinds of questions, she said in an email follow-up that the best scenario would be for the host to ask what their guests want.

"That’s what rules of manners are based upon," she said, "what makes sense for everyone, to make sure everyone is respected, considered, and treated well so that everyone can be comfortable."

For families considering a personal assistant, experts suggest they familiarize themselves with each product's privacy policy before introducing it to the family.

"It’s tough to understand how these devices work, and in some cases consumers don’t care how they work," says Hughes of the IAPP.

"These are the beginnings of a sentient data-collecting future that we have," he says. "The benefits of that are going to be massive, and all of these things will bring unprecedented benefits to society and to consumers," he said.

Still, according to Hughes, "What we need to do at the same time, though, is make sure we're paying attention to the way in which that data creates problems for us."

 

You've read  of  free articles. Subscribe to continue.
Real news can be honest, hopeful, credible, constructive.
What is the Monitor difference? Tackling the tough headlines – with humanity. Listening to sources – with respect. Seeing the story that others are missing by reporting what so often gets overlooked: the values that connect us. That’s Monitor reporting – news that changes how you see the world.

Dear Reader,

About a year ago, I happened upon this statement about the Monitor in the Harvard Business Review – under the charming heading of “do things that don’t interest you”:

“Many things that end up” being meaningful, writes social scientist Joseph Grenny, “have come from conference workshops, articles, or online videos that began as a chore and ended with an insight. My work in Kenya, for example, was heavily influenced by a Christian Science Monitor article I had forced myself to read 10 years earlier. Sometimes, we call things ‘boring’ simply because they lie outside the box we are currently in.”

If you were to come up with a punchline to a joke about the Monitor, that would probably be it. We’re seen as being global, fair, insightful, and perhaps a bit too earnest. We’re the bran muffin of journalism.

But you know what? We change lives. And I’m going to argue that we change lives precisely because we force open that too-small box that most human beings think they live in.

The Monitor is a peculiar little publication that’s hard for the world to figure out. We’re run by a church, but we’re not only for church members and we’re not about converting people. We’re known as being fair even as the world becomes as polarized as at any time since the newspaper’s founding in 1908.

We have a mission beyond circulation, we want to bridge divides. We’re about kicking down the door of thought everywhere and saying, “You are bigger and more capable than you realize. And we can prove it.”

If you’re looking for bran muffin journalism, you can subscribe to the Monitor for $15. You’ll get the Monitor Weekly magazine, the Monitor Daily email, and unlimited access to CSMonitor.com.

QR Code to When Alexa is listening, what do you tell houseguests?
Read this article in
https://www.csmonitor.com/World/Passcode/Security-culture/2016/0916/When-Alexa-is-listening-what-do-you-tell-houseguests
QR Code to Subscription page
Start your subscription today
https://www.csmonitor.com/subscribe