Companies we love in 8 industries we hate

A trip to the bank doesn't have to be a nightmare. Here are the customer service winners in eight industries that customers hate, from airlines to cable companies.

5. Phone (Wireless and home)

Pual Sakuma/AP/File
In this June 2012 file photo, the Verizon logo is seen at Verizon store in Mountain View, Calif.

There's healthier competition in telecommunications than TV, but tricky long-term contracts and service dead zones can still make customers feel like they're being constantly duped by their providers.

Among wireless service providers, Verizon ranked consistently at the top or near the top of J.D. Power rankings across all US regions, and had the top ACSI score for wireless companies behind Sprint-Nextel for 2012. Verizon was also named the No. 1 “Most Admired” telecommunications company by Fortune magazine in 2012.

Source: JD Power and Associates, American Consumer Satisfaction Index, Fortune magazine

 

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Dear Reader,

About a year ago, I happened upon this statement about the Monitor in the Harvard Business Review – under the charming heading of “do things that don’t interest you”:

“Many things that end up” being meaningful, writes social scientist Joseph Grenny, “have come from conference workshops, articles, or online videos that began as a chore and ended with an insight. My work in Kenya, for example, was heavily influenced by a Christian Science Monitor article I had forced myself to read 10 years earlier. Sometimes, we call things ‘boring’ simply because they lie outside the box we are currently in.”

If you were to come up with a punchline to a joke about the Monitor, that would probably be it. We’re seen as being global, fair, insightful, and perhaps a bit too earnest. We’re the bran muffin of journalism.

But you know what? We change lives. And I’m going to argue that we change lives precisely because we force open that too-small box that most human beings think they live in.

The Monitor is a peculiar little publication that’s hard for the world to figure out. We’re run by a church, but we’re not only for church members and we’re not about converting people. We’re known as being fair even as the world becomes as polarized as at any time since the newspaper’s founding in 1908.

We have a mission beyond circulation, we want to bridge divides. We’re about kicking down the door of thought everywhere and saying, “You are bigger and more capable than you realize. And we can prove it.”

If you’re looking for bran muffin journalism, you can subscribe to the Monitor for $15. You’ll get the Monitor Weekly magazine, the Monitor Daily email, and unlimited access to CSMonitor.com.

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