Companies we love in 8 industries we hate

A trip to the bank doesn't have to be a nightmare. Here are the customer service winners in eight industries that customers hate, from airlines to cable companies.

6. Airlines

JetBlue Airways/PRNewsFoto/File
The USC Trojans mascot poses in front of a JetBlue commercial jet in this undated commercial file photo. With its free checked bags, low fees, and friendly service, JetBlue has been a rare bright spot for the loathed airline industry in North America for much of the past decade.

Winner: JetBlue

Low-cost carrier JetBlue earned top marks in J.D. Power’s annual North America Airline Satisfaction study for the eighth straight year in 2012. The survey evaluates airlines according to seven criteria: reservation experience, check-in experience, aircraft experience, staff experience, service experience and cost and fees experience (among its advantages: 1 free checked bag per customer). JetBlue also got top honors for a domestic low-cost carrier in Travel + Leisure magazine’s 2012 “World’s Best Service” awards for 2012 and earned a winning  ACSI score of 81 (the industry average is a 67).  It’s a rare bright spot for weary travelers, whose overall satisfaction with the airline industry remained disappointing.

Sources: J.D. Power and Associates, Travel + Leisure, American Consumer Satisfaction Index

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Dear Reader,

About a year ago, I happened upon this statement about the Monitor in the Harvard Business Review – under the charming heading of “do things that don’t interest you”:

“Many things that end up” being meaningful, writes social scientist Joseph Grenny, “have come from conference workshops, articles, or online videos that began as a chore and ended with an insight. My work in Kenya, for example, was heavily influenced by a Christian Science Monitor article I had forced myself to read 10 years earlier. Sometimes, we call things ‘boring’ simply because they lie outside the box we are currently in.”

If you were to come up with a punchline to a joke about the Monitor, that would probably be it. We’re seen as being global, fair, insightful, and perhaps a bit too earnest. We’re the bran muffin of journalism.

But you know what? We change lives. And I’m going to argue that we change lives precisely because we force open that too-small box that most human beings think they live in.

The Monitor is a peculiar little publication that’s hard for the world to figure out. We’re run by a church, but we’re not only for church members and we’re not about converting people. We’re known as being fair even as the world becomes as polarized as at any time since the newspaper’s founding in 1908.

We have a mission beyond circulation, we want to bridge divides. We’re about kicking down the door of thought everywhere and saying, “You are bigger and more capable than you realize. And we can prove it.”

If you’re looking for bran muffin journalism, you can subscribe to the Monitor for $15. You’ll get the Monitor Weekly magazine, the Monitor Daily email, and unlimited access to CSMonitor.com.

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