Microsoft Xbox One launch marred by disc drive glitch

Still, the Xbox One glitch hasn't stopped Microsoft's new console from getting off to a strong start. 

An XBox One is seen on display at the Wal-Mart Supercenter in the Porter Ranch section of Los Angeles on Nov. 26, 2013.

It wouldn't be a big-budget gadget launch without at least one glitch. 

It happens to Apple. It happens to Sony. And now its happening to Microsoft, which last week officially launched the Xbox One in 13 markets around the world. According to a handful of reports from across the Web, a small number of consoles are hobbled by a mechanical glitch that affects the disc drive, yielding all sorts of crunching and grinding noises when a game is loaded. (This video sums it up pretty well.) 

For its part, Microsoft has said that the problem affects a "very small amount" of devices – although the company did not specify the precise number. 

"We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program," Microsoft says in a statement. "Rest assured, we are taking care of our customers. While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game. We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios."

A broken console, in other words, earns you a free game.

Of course, there are alternatives, if you're feeling impatient. VentureBeat has a report on a fix that requires users to turn your Xbox One upside-down before giving it a few whacks on the underside. (The evidence of the efficacy of this cure is anecdotal at best; we echo the warning given out by VentureBeat: "Keep in mind that you are performing physical abuse upon a piece of consumer electronics and that you do so at your own risk.") 

The Xbox One has sold strongly out of the gate: 1 million Xbox One consoles in the first 24 hours the device was on sale. In a blog post, Microsoft called it "the biggest launch in Xbox history," and a "new record" for the Washington-based company. Still, the Xbox One doesn't have the market to itself: The PlayStation 4 also sold to the tune of a million units in 24 hours. 

You've read  of  free articles. Subscribe to continue.

Dear Reader,

About a year ago, I happened upon this statement about the Monitor in the Harvard Business Review – under the charming heading of “do things that don’t interest you”:

“Many things that end up” being meaningful, writes social scientist Joseph Grenny, “have come from conference workshops, articles, or online videos that began as a chore and ended with an insight. My work in Kenya, for example, was heavily influenced by a Christian Science Monitor article I had forced myself to read 10 years earlier. Sometimes, we call things ‘boring’ simply because they lie outside the box we are currently in.”

If you were to come up with a punchline to a joke about the Monitor, that would probably be it. We’re seen as being global, fair, insightful, and perhaps a bit too earnest. We’re the bran muffin of journalism.

But you know what? We change lives. And I’m going to argue that we change lives precisely because we force open that too-small box that most human beings think they live in.

The Monitor is a peculiar little publication that’s hard for the world to figure out. We’re run by a church, but we’re not only for church members and we’re not about converting people. We’re known as being fair even as the world becomes as polarized as at any time since the newspaper’s founding in 1908.

We have a mission beyond circulation, we want to bridge divides. We’re about kicking down the door of thought everywhere and saying, “You are bigger and more capable than you realize. And we can prove it.”

If you’re looking for bran muffin journalism, you can subscribe to the Monitor for $15. You’ll get the Monitor Weekly magazine, the Monitor Daily email, and unlimited access to

QR Code to Microsoft Xbox One launch marred by disc drive glitch
Read this article in
QR Code to Subscription page
Start your subscription today