Xbox One: A pro and con list for Microsoft

The Xbox One is Microsoft's first game console release in eight years, and the company is prepared for the console to take gamers by storm. But from a tech business perspective, the Xbox One may not have the debut Microsoft is hoping for.

Charles Sykes/Invision for Microsoft/AP
The first fans in the U.S. get their hands on Xbox One at the Best Buy Theater in Times Square on Friday, Nov. 22, 2013.

Microsoft Chairman Bill Gates donned a cool leather jacket when he first introduced theXbox onstage in 2000. More than a decade later, the video game console is still the hippest brand in Microsoft's portfolio. But as the company begins selling its first new Xbox in eight years on Friday, some critics say Microsoft should spin the gaming unit off. They argue that Xbox distracts management from the company's fast-growing cloud computing business and its effort to catch up to rivals in tablet and smartphone sales.

Here are Xbox's pros and cons:

PRO

It is profitable in the long term: The Xbox business has been profitable for the past few years, according to Yusuf Mehdi, Microsoft's vice president of strategy. Mehdi says the company sees the gaming industry growing from an annual $66 billion to $78 billion in 2017. And Microsoft hopes to broaden the Xbox's appeal with features that make it more of an entertainment hub.

CON

It will be a short-term profit drag: Nomura analyst Rick Sherlund estimates that the Xbox platform will lose at least $1 billion for Microsoft in 2014 and may not be profitable for another year or so after that. He says a spinoff, even to existing shareholders, would immediately boost Microsoft's profits and stock price. And the timing is right. The company is expected to name a new CEO to replace Steve Ballmer soon and is re-examining its future.

"I can understand the emotional attachment people have to Microsoft owning Xbox," he says. "But if you're trying to bring in new management here and have a course correction, I think this is one of the places you've got to take a look at and reassess."

PRO

Its audience is huge: The Xbox Live online gaming and entertainment service has some 48 million members worldwide, many of whom pay $5 a month. More than 80 million Xbox 360s have been sold worldwide, providing a user base for Microsoft to sell things like music subscriptions, video rentals, more games and the new Xbox One. The platform is also a window into Microsoft services such as Bing search, Skype Internet calls and SkyDrive cloud storage.

CON

But it's not as big as Windows: More than a billion people worldwide use Windows personal computers, and focusing efforts on polishing Windows 8.1 could have a bigger payoff.

PRO

It's a popular brand: "There are not a lot of products that Microsoft makes that people are pumped and excited about. Xbox is one of them," says Mike Hickey, a games industry analyst with The Benchmark Co. "To punt that would be a mistake."

CON

It's slightly off-brand: Microsoft prides itself on making software and products that help people to be more productive. But Ballmer, at his final shareholders meeting as CEO on Tuesday, acknowledged the common sentiment that video games can suck up huge amounts of time. "I'm sure we'll lose my 14-year-old for the better part of the next weekend," he said referring to the Xbox One's launch.

PRO

It's a source of innovation: If Microsoft hadn't entered the hardware business, it might not have been able to build the Surface tablet on its own, says Dean Takahashi, author of "Opening the Xbox" and "Xbox 360 Uncloaked." The company has also developed gesture- and voice-recognition technology with its Kinect sensor for Xbox. "They developed some very useful skills in moving into this business," Takahashi says.

CON

Innovation has been costly: Microsoft took a $1 billion charge in 2007 on Xbox hardware defects and a $900 million charge on unsold Surface inventory this year. And it's not clear whether the company's new user-interface technologies are as advanced as they need to be to make money. As several reviewers have noted, Kinect's voice-recognition ability is hit and miss.

PRO

It positions Microsoft in the living room: Microsoft's Xbox 360 and Sony's PlayStation 3 each sold more than 80 million units globally. Strategically, pulling even with the game console leader was a key win because it prevented Sony from taking over the living room. The strategy was intended "to create a halo effect for other Microsoft consumer devices," according to Evercore analyst Kirk Materne.

CON

But the world's gone mobile: By pouring time and energy into a home-bound console, Microsoft largely missed the mobile devices revolution. IHS predicts Microsoft's Windows platform will be the operating system in just 6.5 percent of tablets and 3.9 percent of smartphones sold worldwide this year. Together those devices will account for 1.2 billion units sold. Sherlund says dominating the living room "was a good idea 10 years ago." ''Apple and Google did an end run around you with smartphones and tablets," he says. "You had your eye on the wrong ball."

You've read  of  free articles. Subscribe to continue.

Dear Reader,

About a year ago, I happened upon this statement about the Monitor in the Harvard Business Review – under the charming heading of “do things that don’t interest you”:

“Many things that end up” being meaningful, writes social scientist Joseph Grenny, “have come from conference workshops, articles, or online videos that began as a chore and ended with an insight. My work in Kenya, for example, was heavily influenced by a Christian Science Monitor article I had forced myself to read 10 years earlier. Sometimes, we call things ‘boring’ simply because they lie outside the box we are currently in.”

If you were to come up with a punchline to a joke about the Monitor, that would probably be it. We’re seen as being global, fair, insightful, and perhaps a bit too earnest. We’re the bran muffin of journalism.

But you know what? We change lives. And I’m going to argue that we change lives precisely because we force open that too-small box that most human beings think they live in.

The Monitor is a peculiar little publication that’s hard for the world to figure out. We’re run by a church, but we’re not only for church members and we’re not about converting people. We’re known as being fair even as the world becomes as polarized as at any time since the newspaper’s founding in 1908.

We have a mission beyond circulation, we want to bridge divides. We’re about kicking down the door of thought everywhere and saying, “You are bigger and more capable than you realize. And we can prove it.”

If you’re looking for bran muffin journalism, you can subscribe to the Monitor for $15. You’ll get the Monitor Weekly magazine, the Monitor Daily email, and unlimited access to CSMonitor.com.