Is a pizza chain run by robots the future of fast food?

California pizza chain Zume Pizza has cut its labor costs in half by replacing human chefs with robotic ones. But experts say a robot takeover of the fast food industry isn't imminent. 

Marcio Jose Sanchez/AP/File
Jose Lopez prepares pizza dough to be placed on a conveyor belt and onto an automated sauce dispenser at Zume Pizza in Mountain View, Calif., on Aug. 29, 2016.

Are robots the future of pizza? 

One chain seems to think so. Zume Pizza, based out of Mountain View, Calif., has replaced human chefs with robotic ones, creating what its owners call a "co-bot situation."

The restaurant, which opened its doors in April, reflects to a more extreme extent the gradual shift that many fast food and fast casual restaurants are making toward more in-restaurant automation, as technology advances and demands for higher minimum wage spread across the country. But while Zume and other restaurants have been able to save money by hiring more robots and fewer workers, some experts say we shouldn't expect robots to fully replace us anytime soon. 

Zume has fewer employees than a typical pizza chain, but the sous chefs, software engineers, and other workers that it does employ receive full benefits, education subsidies, and shares in the business. The company, which began hiring in September of 2015, has never had an employee quit, said Julia Collins, Zume's co-founder and co-chief executive officer.

Furthermore, by replacing most of its chef positions with intelligent machines, the company has been able to cut its labor costs in half, allowing for a bigger budget for higher-quality ingredients. 

"What we are doing is leveraging the power of this evolution of automation, these intelligent robots, to put better food on people's tables," Ms. Collins told CNBC. "...There are humans and robots collaborating to make better food, to make more fulfilling jobs and to make a more stable working environment for the folks that are working with us." 

Earlier this week, Zume unveiled a new pizza delivery truck equipped with 56 ovens and manned by just one employee, whose only tasks are driving the truck, slicing the pizza, and delivering it to the doorstep. Customers place their order through an app, a method that many fast food and fast casual restaurants, including Panera Bread and Five Guys Burgers and Fries, now offer as an alternative to standing in line.

A number of other establishments, including Olive Garden and Buffalo Wild Wings, now also offer customers the option to order via in-restaurant tablet or kiosk, virtually eliminating the need for humans at the counter. As Andy Puzder, chief executive officer of CKE Restaurants, wrote for The Wall Street Journal in March

In 2015, 14 cities and states approved $15 minimum wages—double the current federal minimum. Additionally, four states, 20 cities and one county now have mandatory paid-sick-leave laws generally requiring a paid week of time off each year per covered employee. And then there’s the Affordable Care Act, which further raises employer costs.

Dramatic increases in labor costs have a significant effect on the restaurant industry, where profit margins are pennies on the dollar and labor makes up about a third of total expenses. As a result, restaurants are looking to reduce costs while maintaining service and food quality. 

Despite the benefits of automation, some say a full robot takeover of the food service industry is unlikely. Darren Tristano, a food industry expert with the research firm Technomic, forecasted in 2014 that the fast food work force would be reduced only by 5 to 10 percent in the coming decades. 

"If you look at the thousands of years that consumers have been served alcohol and food by people, it's hard to imagine that things will change that quickly," he told CNN Money. 

And others predict that while certain jobs may become obsolete, the workers who once held those jobs won't be rendered unemployed. 

"Machines are indeed replacing humans – and replicating what we thought were uniquely human skills – at a faster rate than many of us thought possible until recently," writes Michael Jones, an assistant professor in economics at the University of Cincinnati, for The Washington Post. "But a focus on technology’s substitutionary (or replacement) role fails to appreciate how it also can be complementary. Job loss in some occupations will certainly continue, but it will be accompanied by gains in different fields, just as in the past." 

You've read  of  free articles. Subscribe to continue.
Real news can be honest, hopeful, credible, constructive.
What is the Monitor difference? Tackling the tough headlines – with humanity. Listening to sources – with respect. Seeing the story that others are missing by reporting what so often gets overlooked: the values that connect us. That’s Monitor reporting – news that changes how you see the world.

Dear Reader,

About a year ago, I happened upon this statement about the Monitor in the Harvard Business Review – under the charming heading of “do things that don’t interest you”:

“Many things that end up” being meaningful, writes social scientist Joseph Grenny, “have come from conference workshops, articles, or online videos that began as a chore and ended with an insight. My work in Kenya, for example, was heavily influenced by a Christian Science Monitor article I had forced myself to read 10 years earlier. Sometimes, we call things ‘boring’ simply because they lie outside the box we are currently in.”

If you were to come up with a punchline to a joke about the Monitor, that would probably be it. We’re seen as being global, fair, insightful, and perhaps a bit too earnest. We’re the bran muffin of journalism.

But you know what? We change lives. And I’m going to argue that we change lives precisely because we force open that too-small box that most human beings think they live in.

The Monitor is a peculiar little publication that’s hard for the world to figure out. We’re run by a church, but we’re not only for church members and we’re not about converting people. We’re known as being fair even as the world becomes as polarized as at any time since the newspaper’s founding in 1908.

We have a mission beyond circulation, we want to bridge divides. We’re about kicking down the door of thought everywhere and saying, “You are bigger and more capable than you realize. And we can prove it.”

If you’re looking for bran muffin journalism, you can subscribe to the Monitor for $15. You’ll get the Monitor Weekly magazine, the Monitor Daily email, and unlimited access to

QR Code to Is a pizza chain run by robots the future of fast food?
Read this article in
QR Code to Subscription page
Start your subscription today