United: Making deals to make amends?

United Airlines experienced a disastrous summer of mind-numbing delays, frustrating cancellations, and contentious labor problems.

Those three factors contributed to a decrease in passenger traffic, a decline in its stock price, and lower-than-expected third-quarter results.

United is now aggressively trying to lure back customers by waiving some fees, easing ticket restrictions, cutting fares, and doling out extra frequent-flier bonus miles.

The bonus-mile incentive is for elite-status members of United's Mileage Plus frequent flier program. They will receive additional bonus miles added retroactively from May 1 and will continue to be added for flights through the end of the year.

One of the sales incentives is a partnership between United and for a 30 percent discount on a future United flight. The rules are simple: Go to Expedia's Web site ( and purchase a United ticket between now and Oct. 31 for travel through Dec. 15. You will then receive a 'reward' for 30 percent off a future United ticket that can be used between Dec. 1 and Feb. 28, 2001.

To find out if there are other deals on United tickets in your market, call United at 800-241-6522.

(c) Copyright 2000. The Christian Science Publishing Society

We want to hear, did we miss an angle we should have covered? Should we come back to this topic? Or just give us a rating for this story. We want to hear from you.