In Japan, better with age

A Japanese metal molding company values and cultivates an older workforce.

Takehiko Kambayashi
Juken Kogyo President Motoo Matsuura (left), 77, says his workers aged 60 or over, like 71-year-old Hideo Arai (right), quality control manager, are 'valuable assets' to the company.

When Hideo Arai was hospitalized with a stomach ailment, his boss wrote him a note, urging the worker to come back as soon as possible.

"The company has fallen into chaos since you were absent," the letter said. "Unlike other companies, I will never let you go."

Not a bad get-well card to receive from your employer. Only in this case it was more than that: The note was handwritten – and it came from the company president himself, Motoo Matsuura. Mr. Arai, then 59, was thinking of retiring because of his health.

"I was really grateful for him," says Arai, who's still at the firm.

Juken Kogyo, a precision metal-molding company founded by Mr. Matsuura in the industrial city of Toyohashi, is a rarity even in Japan. In a society that often values older people, Matsuura has gone out of his way to create an environment that appreciates what senior workers have to give. It's the compassionate thing to do – and just good business.

"That is because companies see them [older workers] as costs, but I see them as valuable assets," says Matsuura.

More Japanese companies may want to start thinking like Matsuura. The country faces one of the most rapidly graying populations in the world. In 2011, people age 65 and over made up 23.3 percent of the population. The ratio is projected to reach 31.6 percent by 2030 and 38.8 percent by 2050, government figures show. By contrast, in the United States, which faces its own aging demographic, the ratio is expected to hit 19.9 percent by 2030 and 21.2 percent by 2050.

Japan is taking steps to encourage more senior employment. It has been gradually raising the pension eligibility age from 60 to 65, and corporations are now obliged to allow their employees to work until 65.

Instead of spending their autumn years on the golf course or trimming bonsai, "more people want to lead a meaningful life or utilize decades of work experience," says Hiroo Tsutsumi, deputy manager at Race, an employment agency in Tokyo.

Race dispatches retired executives or managers to small businesses as special advisers. The number registered in the program has grown from 100 to 2,600 people in just over three years.

Still, not all companies are eager to hang onto older workers. Even though a survey of employers in 31 countries in 2008 by US-based Manpower Inc. ranked Japan No. 2 in the world at recruitment and retention of senior employees, the nation is hardly uniform in its benevolence toward them.

Most Japanese companies still maintain a forced retirement age. This even though a government study shows that 71 percent of those between the ages of 60 and 64 say they want to work until about 70 or as long as they can.

Seniors certainly won't meet any resistance from Matsuura. The 77-year-old president believes workers often express the most business knowledge and productivity after age 60. In fact, Matsuura says Arai became more capable in his mid-60s, which is when he was promoted to quality control manager.

Juken, which supplies precision parts to high-tech companies around the world, employs 75 people, 20 percent of whom are over 60. "When companies implement early retirement schemes, that also means they cut into productivity and likely go into the red," says Matsuura. "They probably end up going under. Companies should have high regard for their employees."

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