What to do if you lose your debit card overseas

Travel doesn't always go exactly according to plan. Losing a wallet or a debit card can throw an unexpected wrench into your vacation. Use these instructions to mitigate most of the damage and continue your trip in peace.

Mark Lennihan/AP/File
In this March 19, 2012 file photo, a sign for Visa is shown in New York. Losing a debit card abroad doesn't have to be a disaster for your trip.

At home, these situations are inconvenient but easily manageable. When they occur in a foreign country, especially if you don’t speak the language, they can become serious problems.

Knowing in advance what to do and who to call can spare you headaches and save your trip from getting derailed.

Call your bank

If you misplace your debit card or lose it to an ATM or pickpocket, the best thing to do is stay calm and call your bank, says Tami Farrow, senior vice president and head of retail deposit payments at TD Bank, which serves the East Coast.

“Make sure you know how to contact your bank internationally,” Farrow says. “Quite often, your bank’s 800 number won’t work when you’re overseas.”

Although your bank might not be able to retrieve your card from a faulty ATM, it can tell you what to do next and suspend your card if necessary. In some cases, it will even send you a replacement by overnight carrier.

Smaller credit unions and community banks often have just one all-purpose number for customers to report a lost or stolen card, but larger banks usually have a separate number for customers to call when they’re outside the United States:

It’s also a good idea to tell your bank when and where you’ll be traveling before you head overseas. This can be a good opportunity to confirm which number to call if something goes awry.

Jessica Pociask, owner of WANT Expeditions, a wildlife and nature tour company in Traverse City, Michigan, suggests taking photographs of your plastic so you can easily find the account number of a lost or stolen card, as well as the number to reach the card issuer.

“Before every trip, I lay out all of my credit/debit cards, license and passport, take a photo of both the front and back, and email it to myself,” Pociask says. “This has done wonders [for] preventing additional charges that I could possibly be liable for while traveling.”

Best to avoid storing the images on your cellphone, though, as they could wind up in the wrong hands if your phone is lost or stolen.

Have a backup, and use it

If possible, it’s best to avoid relying on one card when traveling abroad. Instead, pack multiple forms of payment — cash, debit and credit cards — so you have options if one goes missing or simply doesn’t work, says TD Bank’s Farrow.

Some merchants in other countries may accept only MasterCard, while others take only Visa, for example. In many countries, you can only use cards with an EMV chip at unattended ticketing kiosks, such as those at train stations and subway terminals.

MORE: NerdWallet’s Picks for Best Travel Credit Cards

And always have backup cash, says Billie Frank, co-founder of concierge and trip-planning company The Santa Fe Traveler.

This is a lesson Frank, an avid traveler, learned the hard way after using all of her cash to buy a pair of shoes from a merchant that didn’t take credit cards.

“I thought, ‘OK, we’ll go to the bank and get money.’ Well, it was a holiday weekend and the bank was cleaned out of money,” she says. “We went to two ATMs at two different banks and they were both cleaned out.”

Use the ATM during business hours

Another international travel tip from Frank: Don’t use an ATM when the bank isn’t open. She says she tried to withdraw about $230 after hours from a Banco Santander ATM in San Miguel de Allende, Mexico. The machine gave Frank her card and a withdrawal receipt, but it kept the cash.

That snafu had a happy ending — eventually.

“About three weeks to the day, the money was returned to our account,” Frank says. “We have a good relationship with our bank. I’m not sure it would have worked out, otherwise.”

This article first appeared at NerdWallet.

You've read  of  free articles. Subscribe to continue.

Dear Reader,

About a year ago, I happened upon this statement about the Monitor in the Harvard Business Review – under the charming heading of “do things that don’t interest you”:

“Many things that end up” being meaningful, writes social scientist Joseph Grenny, “have come from conference workshops, articles, or online videos that began as a chore and ended with an insight. My work in Kenya, for example, was heavily influenced by a Christian Science Monitor article I had forced myself to read 10 years earlier. Sometimes, we call things ‘boring’ simply because they lie outside the box we are currently in.”

If you were to come up with a punchline to a joke about the Monitor, that would probably be it. We’re seen as being global, fair, insightful, and perhaps a bit too earnest. We’re the bran muffin of journalism.

But you know what? We change lives. And I’m going to argue that we change lives precisely because we force open that too-small box that most human beings think they live in.

The Monitor is a peculiar little publication that’s hard for the world to figure out. We’re run by a church, but we’re not only for church members and we’re not about converting people. We’re known as being fair even as the world becomes as polarized as at any time since the newspaper’s founding in 1908.

We have a mission beyond circulation, we want to bridge divides. We’re about kicking down the door of thought everywhere and saying, “You are bigger and more capable than you realize. And we can prove it.”

If you’re looking for bran muffin journalism, you can subscribe to the Monitor for $15. You’ll get the Monitor Weekly magazine, the Monitor Daily email, and unlimited access to CSMonitor.com.

QR Code to What to do if you lose your debit card overseas
Read this article in
https://www.csmonitor.com/Business/Saving-Money/2015/1109/What-to-do-if-you-lose-your-debit-card-overseas
QR Code to Subscription page
Start your subscription today
https://www.csmonitor.com/subscribe