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Companies we love in 8 industries we hate

A trip to the bank doesn't have to be a nightmare. Here are the customer service winners in eight industries that customers hate, from airlines to cable companies.

8. Airports

Hannah Foslien/AP/File
A passenger makes a phone call while checking on her flight status at Minneapolis St. Paul International airport in Minneapolis in this 2009 file photo. With its wide variety of restaurants and shopping options, MSP isn't a bad place to be stuck during a long layover.

Winner: Minneapolis-St. Paul International

Honorable mention (most on time): Salt Lake City International, Seattle Tacoma International

Travel and Leisure conducted a rigorous airport satisfaction survey in June 2012, evaluating 22 major US airports on categories including punctuality, design, amenities, food and drink, check-in and security, and location. The winner? Minneapolis-St Paul International, which T+L readers gave top marks for shopping (it has its own mall!), food options (18 full-service restaurants!), service, and security.  

MSP is a great place to be stuck during a layover, or the ever-likely Minnesota snowstorm. But for punctual flying, the top-performing airports are Salt Lake City International (for North American airports) and Seattle Tacoma International (for major international airports, according to FlightStats’ annual on-time service awards for airports and carriers. )

Source: Travel + Leisure, FlightStats 2011

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Mark Sappenfield
Editor

Dear Reader,

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