Airbnb apologizes after member robbery, PR debacle

Airbnb apologizes, acknowledging they were insensitive after a member was robbed by a guest Airbnb sent her.

  • close
    Airbnb apologizes after a PR fiasco and nightmare for a member of their host community.
    Screen capture/
    View Caption
  • About video ads
    View Caption

A company that connects travelers with people renting out their homes will soon offer property protection after a host in San Francisco had her home vandalized. CEO Brian Chesky announced on Monday that the company will cover up to $50,000 worth of property damage caused by people who rent through the website starting on Aug. 15.

The announcement came after a woman who rented out her home in San Francisco reported returning in June to find it ransacked and her personal property missing.

Recommended: Around the world on 80 couches

Chesky apologized to the woman, who has not been identified, and said the San Francisco-based company should have responded to her case faster and "more sensitively."

He says San Francisco police have taken a suspect into custody.

We want to hear, did we miss an angle we should have covered? Should we come back to this topic? Or just give us a rating for this story. We want to hear from you.