'Heads in Beds': 6 crazy stories about working at a hotel

In "Heads in Beds," former hotel worker Jacob Tomsky reveals what really happens behind the scenes and offers suggestions as to how to ensure good service the next time you are a guest in a hotel.

4. Working the night shift

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When Tomsky started working at a hotel in New York, he worked at the front desk but started on the overnight shift, from 11 p.m. to 7 a.m. "I wavered behind my terminal, bewildered, bracing myself on the desk at 2:00 a.m., splashing water on my face at 3:00 a.m., eating a chocolate bar and drinking a Red Bull at 4:00 a.m., popping into the back office to slap myself hard in the face at 5:00 a.m., greeting the early-riser guests and beginning to check out rooms at 6:00 a.m., my mouth tasting like the smell coming from the wilting and unchanged flower display at 6:05 a.m., counting the minutes at 6:06 a.m., feeling as if I've ruined my whole life at 6:21 a.m., dreaming about dreaming at 6:32 a.m."

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