CONSUMERS SAY THE QUALITY OF US PRODUCTS HAS IMPROVED

A majority of consumers in the United States say the quality of American-made products, such as cars and household appliances, has improved in the past three years, according to a survey by Quality Strategies Inc., a consulting firm.But where 52 percent of those surveyed said product-quality had improved, only 36 percent said the same of the service sector. For example, customers give low marks to hotel/motel services, auto repair and maintenance, and airline services.

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