Topic: Stefano Pillitteri
All Content
-
Global News Blog
Italy city hall uses smiley face emoticons to gauge customer satisfaction
In Italy, the fashion capital of Milan is looking to improve customer satisfaction with emoticons. At the city hall, touch screens offer Italians a green smiley face if satisfied or a red frowney face if displeased.








Become part of the Monitor community
36K on Facebook | 12K on Twitter | 2,250 on YouTube