Topic: J.D. Power and Associates

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Companies we love in 8 industries we hate

A trip to the bank doesn't have to be a nightmare. Here are the customer service winners in eight industries that customers hate, from airlines to cable companies.

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In Gear Shopping around for auto insurance? You'll probably switch.

According to a recent study, most drivers are happy with their auto insurance. But the ones who shop around usually switch providers.
In Gear February car sales strong despite payroll tax, sequester

February car sales were slightly weaker than January, but they were stronger than last year by 7 percent. Chrysler, Ford, Toyota, and General Motors saw their sales rise, while Honda and Nissan saw declines.
In Gear J.D. Power: Drivers happier with their auto insurance

Drivers in the US are increasingly satisfied with their auto insurance, even after storms like Sandy and Isaac. J.D. Power and Associates reported that overall satisfaction climbed six points since 2011.
In Gear Fuel economy is car buyers' top priority. With a catch.

Fuel economy is a chief concern for 15 percent of car buyers, outranking styling, reliability, and cost. But not by much.
In Gear MINI, Lexus get top marks in sales satisfaction

The results are in, and once again, Lexus and MINI have proven masters of the sales process and making customers happy, according to J.D. Power and Associates. Why are Lexus and MINI so successful on this front?
In Gear Study: Americans happier with auto insurance despite rising costs

Americans have become more satisfied with their auto insurance companies, according to a new study by J.D. Power and Associates, even as out-of-pocket costs have risen, Read writes.
Companies we love in 8 industries we hate

A trip to the bank doesn't have to be a nightmare. Here are the customer service winners in eight industries that customers hate, from airlines to cable companies.
In Gear Chevy Volt wins drivers' hearts, gets top marks in satisfaction

Chevy Volt owners are happier with their cars than any other compact owners in the US, according to a recent survey. The Chevy Volt garnered top marks across a wide range of categories, including performance, style and comfort.
In Gear June auto sales: There's good news and bad news

June auto sales may have reached a five-year high for new cars, but don't break out the party hats just yet. Another bit of news for June auto sales is troubling.
Stocks close higher after late rally

The Dow rose 68.91 points to close at 11,061.12 in September's second gain
Credit cards: How high does your card rank?

Credit card companies are getting higher marks from consumers, according to a J.D Power study.
Look who's driving world auto sales now

Emerging-market drivers now buy the majority of the world's cars. The BRIC nations lead the charge that will boost auto sales for new and established automakers.
Hybrid cars: Does environment or price matter most?

Hybrid cars are generating much of the buzz, but cost still matters most to car buyers. So hybrid cars have to compete with traditional high-mileage cars.
What January auto sales say about industry comeback

Auto sales in January were up from last January but down from December. The figures suggest the auto industry is on track for a second straight profitable year.
Car recalls: Can Toyota keep American devotion?

Car recalls for 2011 got off to an early start.
Toyota recall October 2010: Lots of recalls. Better cars?

Toyota recall and others could make 2010 the year of the recall. But it also could signal that cars are getting safer.
Credit cards: Pick the issuer, then the card, to get the best deal

Credit cards come in all different flavors. But customer satisfaction varies by who issues the credit cards, says J.D. Power.
Ford Motor to repay $4 billion more in debt

Ford Motor Co. will reduce its debt by another $4 billion as it continues to show signs of strength.
US cars are finally a match for Asian autos, consumers say

In a survey of customer satisfaction, American-made brands pull even for the first time in a decade. GM's Cadillac ties for first place.
Make way for the micro mobiles

US automakers think small in a downsized economy.
What the future of the auto industry will look like

Surging demand for cars in rapidly growing nations will mean a robust car industry in 20 years. The US will have a piece of it – though smaller than today – and the models it turns out will be much greener as the iconic industry reinvents itself.
Traveler satisfaction with airlines drops – again

Low-cost carriers trump traditional airlines in a new survey of customer satisfaction. But all have room for improvement.
US auto sales down, but optimism rising

But US automakers did better than expected while Japanese brands did worse.
The Fed's big rate cut: what impact?

The lowest rates in more than two generations won't end the recession soon, but analysts see many benefits.
Auto firms' woes test customer loyalty

Any bankruptcy among Big Three is likely to cut into retention, making recovery even harder.