Topic: Business Processing Association of the Philippines

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  • World's leading location for call centers? It's not India.

    Global outsourcing firms have flocked to the Philippines, lured by tax breaks, cheap labor, and an abundance of college-educated English speakers. It's a rare piece of good news for that struggling economy.

  • For Filipinos, English proficiency is fading

    Spoken English is no longer the official language in the Philippines. Filipino businesses bemoan the loss of Filipino English speakers. The government is responding with mandatory English proficiency classes in schools.