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Latin American police get 'citizen friendly' to fight bad reputation

Latin American police, seen by many in the region as part of the problem rather than the solution to crime, are trying to boost their involvement in and response to their communities.

By Contributor, Staff writer / October 21, 2011

A police officer guards a mall in Morelia, Mexico, after armed gunmen robbed a store. Because of citizens’ distrust of police, an estimated 92 percent of Mexico’s crimes go unreported.

Leo Gonzalez/Reuters

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Mexico City

Jaime López Victoria taped a small flier with the photos and cellphone numbers of three local cops to the cash register at the convenience store where he works in Mexico City.

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Customers at first might think the clerk is warning residents to steer clear of the three men, as poorly paid cops here are better known for extracting bribes and colluding with organized crime than enforcing the law.

But Mr. López is actually helping his customers reach out to cops as part of a new police program here to increase residents' familiarity with authorities and reduce police response times.

“They stopped by and told me who was in charge, who was on patrol, who was on a bike,” López says.

The need for such confidence-building initiatives extends across Latin America. Only 16 percent of respondents across 18 regional countries say security is good or very good in their countries, and 31 percent say police corruption is the reason that states can't seem to get crime under control, according to the latest poll by the Latinobarómetro Corporation, a nonprofit based in Santiago, Chile. Now efforts are under way across the region to restore citizens' faith in their local protectors.

Community-friendly policing

Various countries have embarked on purges and integrity testing in an effort to professionalize forces. Venezuela disbanded its Metropolitan Police of Caracas this year, part of ongoing reform, while Guatemala named a commission to hunt police corruption. Mexico had to dispatch its military and federal forces to fight organized crime in 2006, as local and state forces were not up to the task.

But simple confidence building, such as handing out cellphones, and other community-friendly policing tactics, are critical to fighting crime in this region, experts say.

"The higher level of confidence [that residents have] in police, the lower level of perceived crime," says Joseph Tulchin, former director of the Latin American Program of the Woodrow Wilson International Center for Scholars. "If you feel good about your police, when asked what you think of the crime rate, the answer is always more optimistic." That, in turn, creates a community neighborhood watch of sorts. On the other hand, “if you think police are useless or corrupt or worse, why should you bother? You stay indoors and lock your door.”

Most experts say the most ambitious program to rebuild a community police force is taking shape in Rio de Janeiro, where "Pacifying Police Units," or UPPs, visit slums to rebuild strained community relations. All officers, for example, must participate in some form of community service.

Amid a rising national homicide rate, local officials in Santa Tecla, El Salvador, a town outside the capital, placed a new emphasis on prevention – a move that has contributed to a drop in the murder rate there, experts say. And in Chile, after years of military repression, police have been rebuilding faith by creating a community liaison to attend to neighborhood problems. "They have established their reputation as a force in support of law and order," says Mr. Tulchin, whose group collaborated with Chile to promote the concept of community-police relations.

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