Mark the Spot: iPhone app logs poor AT&T coverage

A new AT&T app makes it easy to report dropped calls and spotty service – does it play into Verizon's hand?

  • close
    No problems here: Dropped call? The "Mark the Spot" app can submit your current location to AT&T.
    View Caption
  • About video ads
    View Caption
of

Dropped call? Spotty service? There's an, um ... app for that.

In a move that seems to play right into the hands of its rivals, AT&T on Monday released an application to the iPhone's store that lets users report sub-par network performance.

Available here [iTunes link], "Mark the Spot" brings a much-needed tattletale function to the at-times woefully spotty service of AT&T.

Upon launching the app, users are reminded not to use it while driving, and then are presented with a menu of maladies where iPhone users can pick their poison. Once they've chosen between dropped call, failed call, no coverage, data failure, and poor data quality, users can choose a frequency: once, sometimes, often, and always.

Since the app is location-aware (it asks if you want to tap into the phone's GPS services) it will record its current location. Or, users can use a map to pinpoint the spot of the offending outage – you know, because if you're in a dead zone, you can't exactly tell AT&T at that moment.

The app then sends the report to AT&T's operations team, who, looking at aggregated data, will "utilize this feedback to optimize and enhance the network," and send back a confirmation text message, according to the app's FAQ.

This writer's prediction: sports stadiums, all of Brooklyn, and all of the major tech conferences will become Mark the Spot hot zones.

One other tidbit the app notes: "Multiple submissions at the same time from the same user do not receive higher weighting." Sorry, there's no staying up all night, lobbying AT&T to install a tower in your neighbor's yard.

––

How's your cell phone service? Used Mark the Spot? Leave a comment or tell us about it on Twitter.

Share this story:

We want to hear, did we miss an angle we should have covered? Should we come back to this topic? Or just give us a rating for this story. We want to hear from you.

Loading...

Loading...

Loading...

Save for later

Save
Cancel

Saved ( of items)

This item has been saved to read later from any device.
Access saved items through your user name at the top of the page.

View Saved Items

OK

Failed to save

You reached the limit of 20 saved items.
Please visit following link to manage you saved items.

View Saved Items

OK

Failed to save

You have already saved this item.

View Saved Items

OK