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Military Veterans' benefit? VA, buried under claims, says it's finally digging out.

The VA, scorned for its infamous backlog of veterans benefits claims, is belatedly dispensing with paper and seeking other innovations to serve veterans more quickly and equitably.

AP Photo/Jim Cole

Stories of US veterans streaming back from America’s wars and endeavoring to gamely navigate the Veterans Administration claims process have created a grim legend of wounded warriors waiting four years before the VA, buried under a mountain of paperwork, can even begin the process of looking into their benefits claims.