Charities want you to text in your donation. Does it work?
Texting a donation took off after the Haiti earthquake. But some question whether the phenomenon will last.
In 2008, United Way bought a sliver of airtime during Super Bowl XLII for an ad highlighting the charity's youth fitness initiative. By the high-gloss standards of Super Bowl spots, this one was pretty spare: 10 seconds of black and white animation, a sobering statistic on childhood obesity, and an exhortation from New England Patriots quarterback Tom Brady. Unlike most televised appeals, United Way did not list a hot line number. Instead, the charity asked viewers to pick up their cellphone and send the word "FIT" to a six-digit number; for each text message received, the viewer's cellphone would debit $5 from his or her account.Skip to next paragraph
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At the time, text-message giving was considered problematic. Any group interested in soliciting donations via text would need to negotiate, simultaneously, with a wide range of cellphone carriers. Red tape abounded. "It was extremely challenging," says James Eberhard, the chairman of Mobile Accord, which acts as a conduit between carriers and charities. "You needed that big event – that Trojan horse – that would convince them that this could work."
With the United Way ad, Mobile Accord believed it had found that Trojan horse. So did the carriers, who signed on in droves. The Super Bowl spot raised $10,000 – not exactly a seismic haul, but a solid showing for an ad that lasted all of 10 seconds. "We never really expected to do big numbers," Mr. Eberhard says. "We expected to open up the industry. And that was the genesis."
Over the past two years, text giving, which once represented only a tiny portion of overall donations in the United States, has quickly became a major component of many successful philanthropic campaigns. Nonprofits have adopted the technology as a way to collect small donations from a large pool of givers; groups such as the Red Cross have launched major campaigns. Analysts say that text message donations are a good match for the pace of 21st-century life: The process is fast, simple, and requires nothing more than a device that most Americans have in their pockets.
"We have 260 million cellphones in the US," says Christian Zimmern, a cofounder and vice-president of the nonprofit Mobile Giving Foundation. "The nice thing about mobile giving is that anyone can do it. If you want to use [the online pay system] PayPal for a donation, you have to be a PayPal member. With SMS [text-message] donations, everyone that has a cellphone can do it. You don't need to have a credit card. You just need your phone." Furthermore, Mr. Zimmern points out, younger Americans – a demographic less likely to give through traditional means – are more than happy to tap out a quick donation on their keypad or touch screen.