Private eyes are watching you (surf the Web)
Commercial tracking software often secretly records where users go on the Internet. If businesses don't set their own clear, simple privacy standards, government may need to step in with a 'do not track' option.
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Marketers argue that the data comes without any names attached, though there are often enough clues to determine an individual’s hometown, general age, and shopping habits. Users benefit, marketers say, by seeing ads that better match their interests. (If you’re reading about baby clothes, you may be expecting a child and could be served ads about diapers, for example.)Skip to next paragraph
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Why should we clutter your screen with ads for things you’re not interested in when we can target your real interests, marketers ask?
In testimony last week before a Senate committee, FTC chairman Jon Leibowitz revived the idea of creating a “do not track” registry for website visitors, akin to the popular National Do Not Call Registry that fends off any for-profit telemarketers targeting home phones. Instead of users laboriously asking to “opt out” of being tracked at each site they visit, they would sign up for a blanket refusal.
Browsers such as Internet Explorer and Firefox allow users to delete “cookies” and limit which new ones are installed. But users may also find that useful features, such as being able to bypass the retyping of a password, will also be deleted.
Online advertisers are rightly concerned that too strict a policy could severely damage online commerce. Companies spent $23 billion to advertise online last year – in no little part attracted by the ability to target ads to users.
A “do not track” policy wouldn’t prevent visitors from seeing ads altogether, it would only prevent advertisers from making educated guesses about which goods or services the site visitor might be most interested in.
The FTC plans to make recommendations on tracking software this fall. And members of both the House and Senate have legislation either filed or promised.
But before restrictive rules or legislation is considered, the online advertising industry ought to be given a chance to better regulate itself. It has made a beginning by forming the Network Advertising Initiative, whose members include some of the key marketers doing tracking. The site offers useful information about the practice as well as a way to opt out of tracking by its individual members, some of the largest behind-the-scenes data marketers.
Today most consumers are simply not aware of online tracking or how it works. They should be. In the end, each individual is primarily responsible for understanding how their data is being collected and used and for protecting their own privacy.
But it is in marketers self-interest to help them out.
Transparency and openness should be keystones in creating any policy on Web tracking. Websites need to prominently display simple, clear information on how users can opt out of being tracked. Sites should also explain in simple layman’s language (no legal mumbo jumbo) what information they will otherwise collect, how it will be used, and with whom they will share it.
If the industry refuses to broadly adopt clear, consistent, and reasonable standards of its own, Congress and federal regulators may have to step in.