Moving beyond the kitchen table
The first two things to do when your start-up business starts to grow: hire employees and get out of the kitchen
Bootstrapping is the name of the game for most startups. By keeping their expenses low, particularly overhead costs, entrepreneurs are able to start businesses with limited initial funding.Skip to next paragraph
Jeff is the Jack C. Massey Chair in Entrepreneurship and Director of the Center for Entrepreneurship at Belmont University in Nashville, Tenn.
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A bootstrapped startup also allows the entrepreneur to determine what the market really wants without having to lock in specific long-term expenses tied to a specific business model.
Once the business model has been tweaked enough that it begins to attract a significant growth in new business, the entrepreneur needs to shift modes and begin to create more formal form and structure to the business. This stage of development usually involves two major changes: hiring employees and moving into a legitimate space for the business.
However, walking over the threshold from bootstrapping and model testing to the commitment of adding fixed overhead expenses can be a frightening step.
"I think one of the struggles of starting a bootstrapped company is when to finally make the call to take on long-term commitments," said Kurt Nelson, a Belmont University alum and co-founder of Aloopma, a design firm with links to the Bonnaroo music festival.
"In the bootstrap world you fight to survive. You watch every dollar very closely. You sign short-term leases, hire freelance contractors and buy inexpensive desks and furniture that may not match."
But the extreme bootstrapping approach can only take a business so far.
One of the first big decisions is choosing when to move out of the bedroom, kitchen, coffee shop, garage, basement or wherever a business was formed during its startup days.
"Making the move into a legitimate office space is something that we put off for quite some time," said another former student of the Belmont University entrepreneurship program, Jake Jorgovan, co-founder of Rabbit Hole Creative, a firm that does unique digital advertising and event graphics. "The money we saved in overhead was money we were able to put back into our pockets and into growing the business."
That penny-pinching approach allows for only limited growth.
"Eventually we realized that we needed a legitimate office," Jorgovan said. "It was somewhere around the time when we had seven people working out of a 150-square-foot apartment, and I was sitting on a box because we were out of chairs. That was the moment when we realized it was time to upgrade our space." (The company moved to new digs on lower Broadway above a restaurant.)
Adding employees is the second major step that can be intimidating for entrepreneurs. The thought of being responsible for other people's livelihoods can be daunting.
"Pulling the trigger to bring on salaried positions is a tough spot for a bootstrapper," Nelson admits.
Jorgovan agrees, adding, "It was a tough decision because when you hire your first employee you realize that someone is counting on you to bring in revenue every month to pay their salary. It's a whole new emotional level when you're responsible for other people's financial well-being."
But an entrepreneur working alone can't do it all. Eventually he or she will have to begin adding employees to support the demands of a widening base of customers.
I recommend that entrepreneurs never lose the bootstrapping spirit. But they also need to understand that some of the extreme steps that worked in those bootstrap days can actually strangle a business after it has left the starting gate.
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