Lexus voted 'most dependable' by J.D. Power for fourth straight year

Lexus has been voted the most dependable brand for the fourth year in a row in J.D. Power’s Vehicle Dependability Study. In addition to Lexus and other Toyota brands, GM also performed well in the J.D. Power study. 

|
Lynne Sladky/AP/File
The Lexus logo is displayed on a Lexus sedan in the showroom at Lexus of Kendall in Miami. Lexus is the most dependable car brand for the fourth consecutive year in J.D. Power’s annual survey. (AP Photo/Lynne Sladky, File)

Lexus has been voted the most dependable brand for the fourth year in a row in J.D. Power’s Vehicle Dependability Study, which for 2015 saw the average number of problems per brand rise significantly. It should be noted, however, that criteria for the study was enhanced this year, particular in the area of technology, which is proving troublesome for many vehicle owners, so scores in the 2015 study shouldn’t be compared with scores in previous-year studies.

Nevertheless, Toyota brands have continued to perform well in general, with Toyota ranking third and Scion ninth. General Motors Company [NYSE:GM] brands also performed well, with Buick ranking second, Cadillac fourth and Chevrolet 10th. GMC just missed out on a top ten result, having ranked as the 11th most dependablebrand in the study. The worst performance brand this year was Fiat. The scores for all of the brands included in the study are shown above, along with the top three individual nameplates for popular vehicle segments.

The influential study, now in its 26th year, examines problems experienced during the past 12 months by original owners of 2012 model-year vehicles. Overall dependability is determined by the number of problems experienced per 100 vehicles, based on 177 specific criteria, with a lower score, called the PP100, reflecting higher dependability. For the 2015 study, more than 34,000 vehicle owners were surveyed, and the industry average PP100 score was 147, or about 1.5 problems per vehicle.

According to the researchers, the results show that technology is playing an increasingly critical role in owners’ perceptions of overall vehicle dependability, which, in turn, is impacting their likelihood to repurchase the same brand next time around. The top two problems reported by owners are Bluetooth pairing/connectivity and built-in voice recognition systems misinterpreting commands. These are also the most frequent problems reported by owners at 90 days, according to J.D. Power’s most recent Initial Quality Study.

Below are some of the key findings:

  • Among owners who experienced a Bluetooth pairing/connectivity problem, 55 percent say that their vehicle would not recognize their phone, and 31 percent say the phone would not automatically connect when entering their vehicle.
  • The number of engine/transmission problems remains high. Nearly 30 percent of the reported powertrain problems are a result of automatic transmission hesitation and rough shifting.
  • Six of the top 10 problems are design-related as opposed to defects or malfunctions.
  • By vehicle category, the most frequently reported problems are related to exterior, followed by engine/transmission and audio/communication/entertainment/navigation.

What’s important for the major automakers to note is that vehicle dependability affects an owner’s decision to stick with a brand for their next purchase. The study finds that 56 percent of owners who report no problems with their vehicle say they “definitely will” purchase the same brand next time, compared with 43 percent of those who report three or more problems. And in the area of technology, 15 percent of new-vehicle buyers indicate they avoided a model because it lacked the latest technological features, up from just 4 percent a year ago. No doubt this will percentage will continue to rise in years to come. 

You've read  of  free articles. Subscribe to continue.
Real news can be honest, hopeful, credible, constructive.
What is the Monitor difference? Tackling the tough headlines – with humanity. Listening to sources – with respect. Seeing the story that others are missing by reporting what so often gets overlooked: the values that connect us. That’s Monitor reporting – news that changes how you see the world.

Dear Reader,

About a year ago, I happened upon this statement about the Monitor in the Harvard Business Review – under the charming heading of “do things that don’t interest you”:

“Many things that end up” being meaningful, writes social scientist Joseph Grenny, “have come from conference workshops, articles, or online videos that began as a chore and ended with an insight. My work in Kenya, for example, was heavily influenced by a Christian Science Monitor article I had forced myself to read 10 years earlier. Sometimes, we call things ‘boring’ simply because they lie outside the box we are currently in.”

If you were to come up with a punchline to a joke about the Monitor, that would probably be it. We’re seen as being global, fair, insightful, and perhaps a bit too earnest. We’re the bran muffin of journalism.

But you know what? We change lives. And I’m going to argue that we change lives precisely because we force open that too-small box that most human beings think they live in.

The Monitor is a peculiar little publication that’s hard for the world to figure out. We’re run by a church, but we’re not only for church members and we’re not about converting people. We’re known as being fair even as the world becomes as polarized as at any time since the newspaper’s founding in 1908.

We have a mission beyond circulation, we want to bridge divides. We’re about kicking down the door of thought everywhere and saying, “You are bigger and more capable than you realize. And we can prove it.”

If you’re looking for bran muffin journalism, you can subscribe to the Monitor for $15. You’ll get the Monitor Weekly magazine, the Monitor Daily email, and unlimited access to CSMonitor.com.

QR Code to Lexus voted 'most dependable' by J.D. Power for fourth straight year
Read this article in
https://www.csmonitor.com/Business/In-Gear/2015/0226/Lexus-voted-most-dependable-by-J.D.-Power-for-fourth-straight-year
QR Code to Subscription page
Start your subscription today
https://www.csmonitor.com/subscribe