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Airfares on the rise: Southwest adds fee for no-shows

Southwest Airlines announced a fee on travelers who miss flights without canceling their tickets. It's one way airlines are adding new fees along with increasing ticket prices.

By Staff writer / December 17, 2012

Southwest Airlines planes are shown at McCarran International Airport in Las Vegas.

Ted S. Warren/AP/File

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The cost of air travel keeps going up, with the latest example of the trend coming from Southwest Airlines.

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The airline says that in 2013 it will charge fees on customers who don't show up for flights and have failed to cancel their tickets ahead of time. That's a shift from a longstanding policy by the carrier of letting people who miss flights apply the cost of the unused ticket toward future travel.

Such a "no-show fee" is just one way that fees in the air travel industry have been rising, and it comes as basic fares have also been going up.

Average fares during the second quarter of this year were 4 percent higher than they were a year earlier, according to the latest quarterly numbers tracked by the Bureau of Transportation Statistics. And fares are up 17 percent since the final quarter of 2007, when the US entered a deep recession that lasted through the middle of 2009.

For comparison, overall consumer price inflation has come in just below 2 percent over the past 12 months, and at 9.5 percent since December 2007.

Many airlines have been struggling to return to profitability, even as core costs such as fuel and employee health care have been rising.

Southwest CEO Gary Kelly said the no-show fee will bring the airline into closer alignment with policies of other airlines, and can benefit customers, too.

"By our research, customers understand that we all could benefit – customers and the company – from the opportunity to resell a seat," Mr. Kelly said Friday, according to the Associated Press. "Once the airplane takes off and [a seat] is empty, we can't ever reclaim that."

Other rising fees at Southwest include charges for checking a third bag. Unlike most rivals, it lets passengers check two bags for no charge beyond the initial ticket price.

The fee for missing a flight, and failing to cancel, won't go into effect until some time next year. The airline's executives said the company can boost revenue by $300 million next year through fee hikes, better scheduling to keep aircraft busy, and better management of ticket prices.

The industry-wide pattern of rising fees has rattled many fliers. Last week, American Airlines said fliers will have the option of choosing buying costlier tickets that include a checked bag and no change fee if they need to modify their itinerary after the purchase.

"We've designed these choices around what our customers tell us will make their travel most enjoyable – more flexibility and benefits that give them the most ease and convenience," Rob Friedman, American's vice president for marketing, said in a statement unveiling the revamped "booking experience."

The travel website Kayak.com offers a fairly comprehensive grid chart showing various fees by airline.

In addition to the fees, though, the bedrock cost of tickets has been rising over the past three years. One consolation, however, is that when viewed over a longer period, competition in the airline industry has helped to keep prices down.

After adjusting for overall inflation (average changes in consumer prices), the average air fare today is about $50 lower than in 1995, the federal transportation statistics show.

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