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Some employers get tough on workplace gossip

Policies to quash such chatter, including job termination, may boost morale and the bottom line.

By Marilyn GardnerStaff writer of The Christian Science Monitor / June 3, 2008



Just a year ago, the atmosphere in Sam Chapman's small public relations firm was often tense.

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"We had information leaks, we had disgruntledness, we had competitors finding things out, and we had sniping about senior management policies," says Mr. Chapman, CEO of Empower Public Relations in Chicago. "People would stop talking when you walked by."

A life coach identified the problem: gossip. Determined to elevate the tone, Chapman took dramatic steps. He fired three employees for gossiping. He also established a strict policy, turning the whole office into a no-gossip zone.

In workplaces everywhere, gossip remains a daily fact of life. Around water coolers, behind closed doors, and in e-mails, employees whisper about everything from office romances to rumored mergers and layoffs. Defenders insist that this chatter is often harmless, giving workers a window on legitimate news. Critics charge that it can be insidious and malicious, lowering morale.

"Gossip can be a problem if unaddressed, or it can play a useful role," says Dennis Reina, author of "Trust and Betrayal in the Workplace." "It can be a beacon in letting leaders know that there are issues that need to be dealt with in appropriate, constructive ways."

Chapman defines gossip as "negative communications outside the presence of the subject of the communication." Calling it "a productivity killer," he adds, "It hurts the gossiper and the gossipee. Gossipers are wrecking their own reputation by talking about others. Gossipees are hurt because they're being maligned."

To quash such talk, Chapman devised a policy for his staff of 17: "If I hear you gossiping about somebody, we send you back to the person about whom you were gossiping and you tell what you said. That dispels all the false information."

He is not the only employer to fire people for allegedly gossiping. A year ago, four town employees in Hooksett, N.H., were dismissed for spreading rumors about a town official. The women denied the charges, and last month two of them settled lawsuits against the town.

Yet punishing workplace gossip is not the answer, some employment experts argue. Creating ways to deter it is.

"Gossip is a fixable offense, not a fireable offense," says Rachelle Canter, author of "Make the Right Career Move." "Firing someone for gossiping is an extreme measure and one that won't eliminate gossip but rather send it further underground, where it can do more harm."

Dealing with a gossip

"Psst! Have you heard the latest?"

That whispered voice often belongs to the office gossip, eager to spread the latest rumor. The information might or might not be true. But if you don't want to be part of the rumor mill, what can you do? Kate Zabriskie, a communication trainer at Business Training Works in Port Tobacco, Md., offers these suggestions:

• When someone tries to gossip with you, walk away or change the subject.

• You can also say, "I'm not comfortable talking about _____." Or state, "I don't like talking about other people because I don't like them talking about me."

• You can reply, "I hadn't heard that about _____. Let's go ask him or her."

• When someone gossips about you, say, "I heard that you've been saying the following about me. I would appreciate your coming to me directly with any comments rather than talking with others."

• Don't gossip yourself. Then you don't have to worry about someone betraying your confidence and telling other people what you said.

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