When Poole started flight attendant training, the first step was Grooming 101, where all attendants were taught how to properly maintain their appearance. (One of the most important rules? "No frizzies" in your hair.) After the grooming instructors taught them how to create and maintain an airline-approved beauty regimen, trainees were held to those rules for the rest of the instruction time. Often, Poole writes, an instructor would enter a room and say, "Ladies!" At first, they didn't know what that meant, but they quickly learned it meant someone's lipstick wasn't up to scratch and needed to be fixed, now. If they didn't reapply immediately, the offender would get kicked out of class permanently.