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America dines out with the Zagats
More ethnic choices and more-savvy diners have spawned an American culinary revolution.
Talk about coming up with the right concept at the right time.
Tim and Nina Zagat, who founded the now-famous Zagat guides over dinner with friends one evening in 1979, had no idea they'd be publishing those handy, pocket-sized paperbacks during a restaurant revolution. Today, as more people than ever eat out, the diversity of cuisines is exploding, and chefs are celebrities, those burgundy-colored Zagat guides are a hot item. They are to American restaurateurs what the emerald-green Michelin guides have long been to tourists in Europe.
It's no wonder these former lawyers who turned their hobby into a successful enterprise have recently branched out, launching guides to hotels, nightlife, movies, music, shopping, family travel, spas, and golf courses. But the restaurant guides – which are written by and for consumers with a 30-point rating system in the categories of food, décor, service, and cost – remain the Zagats' best-known product and perhaps also, their favorite "firstborn."
Who better to ask about trends in today's exciting culinary world?
On a recent spring day in Boston, a Monitor reporter-and-photographer team took shelter from torrential rain with the Zagats at Bin 26 Enoteca, one of the top-rated "newcomer" restaurants in their latest Boston guide. The couple was in town from New York to launch the Boston guide, the first in the US to be unveiled with a revised, more user-friendly format. While Tim tackled his Hangar Steak "Tagliata" and Nina nibbled on her Grilled Vegetables With Roasted Mozzarella, they shared their keen trend-spotting insights.
"Italian food is as popular as ever," says Tim, "but who knew, 10 years ago, anything about sushi or soba bars?" Japanese cuisine has soared in popularity, he adds, explaining that this year it took the fourth spot in their poll, with 11 percent of Americans citing Japanese as their favorite cuisine, just behind the 14 percent who declared French as their favorite. (Italian took first with 27 percent and American tied with French at 14 percent.)
Other Asian cuisines, especially Thai, Vietnamese, and those of lesser-known regions of China, such as Mongolian cooking, have also gained popularity in recent years, he says, adding that the more familiar, or "regular" Chinese food, has gotten worse – at least in US restaurants.
It's another story in China, where the food in those well-known regions is better than ever, say the Zagats, who travel abroad six to eight times per year. Shanghai and Beijing are two of their favorite foreign cities. "There's been the most amazing transformation in Shanghai, especially," says Nina. Other places they love to visit are London, Paris, Milan, and the Parma region of Italy.
America's melting-pot cuisine
Living in New York, a city with its endless variety in ethnic cuisines, they often feel as though they can travel just by walking down the street. This isn't anything new in the Big Apple. But now smaller US cities are also bursting with culinary diversity. These days, in almost any American city, one might find a burger joint, a Spanish tapas bar, a French-Cambodian cafe, an Italian trattoria, and a Mexican taqueria all in the same neighborhood.
"The quality and diversity of cuisine in American cities is astonishing," says Tim. For example, he adds, when they published their first Boston guide 18 years ago, there were about 20 different types of cuisine available; today, there are 80. In that first guide, surveyors rated and reviewed 400 restaurants; this year that number is close to 1,700.
More people eat away from home
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How you can become a Zagat guide reviewer
The method of ranking and reviewing restaurants for the Zagat guides might seem almost too democratic to be true. Regular folks like you and me can simply log onto zagat.com and say whatever we think about a particular restaurant? Well, yes, says Tiffany Barbalato, Zagat's manager of corporate communications. But within reason, and someone trying to cheat the system – for instance, submitting 15 glowing reviews for the same American steakhouse under different names – won't get away with it.
Ms. Barbalato explains that the Zagat staff includes a team of 12 survey-research professionals who closely monitor ratings and reviews from the more than 250,000 surveyors. "We have invested time and money into various computer filters that help us find suspicious patterns of voting," says Barbalato, adding that some results are so obvious they quickly raise a red flag. For instance, "If 2,500 people are saying a restaurant is a charming new American place with soft, romantic lighting and 17 votes say only terrible things, we're going to know someone is stuffing the ballot with those 17 votes."
Catching meddlers is critical to the Zagat operation, says Barbalato. "The basis of the Zagat survey," she explains, "is that we are a trusted, reliable source for consumers, so we insist on upholding our integrity."
But the best way to trust us, she adds, is to "judge for yourself. " Turn to the review of a restaurant you know backward and forward. "Ask yourself if the words ring true, if they match up with what you think. Most of the time, you'll find they're right on," she says confidently.
Voting for the Zagat guides typically takes place during a six-to-eight-week period, during which consumers are invited to log onto zagat.com and share their opinions about the restaurants they know best. Consumers might find out about this opportunity in the food section of their local paper, on the radio, or on TV. Along with honesty and candor, humor is encouraged, and because of this, reviews are often quite entertaining.



