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NEW STANDARDS

September 9, 1993



Internal Revenue Service:

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* Refunds for paper returns will be mailed within 40 days; for electronic returns, no more than 21 days.

* Our goal is to resolve your account inquiry with one contact; repeat problems will be handled in an average of 21 days.

* When you give our tax assessors sufficient and accurate information and they give you the wrong answers, we will cancel related penalties.

* By 1995 IRS forms will be so clear that 90 percent of individual tax returns will be error-free.

Social Security Administration:

* You will be treated with courtesy.

* You will reach us the first time you try on our 800 number.

US Postal Service:

* Your first class mail will be delivered anywhere in the US within 3 days; local first-class mail overnight.

* You will receive service at postal counters in five minutes.