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* Refunds for paper returns will be mailed within 40 days; for electronic returns, no more than 21 days.
* Our goal is to resolve your account inquiry with one contact; repeat problems will be handled in an average of 21 days.
* When you give our tax assessors sufficient and accurate information and they give you the wrong answers, we will cancel related penalties.
* By 1995 IRS forms will be so clear that 90 percent of individual tax returns will be error-free.
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* You will reach us the first time you try on our 800 number.
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* You will receive service at postal counters in five minutes.